PARTS WARRANTY CONDITIONS

All used and New parts supplied have Fitting warranty but are subject to the below conditions

Mechanical Parts

Warranty for major mechanical items will be void if there is a failure or defect caused by the following situations;

  • Improper installation or incorrect application.
  • Overheating or overloading.
  • Insufficient or incorrect use of oil/lubricants.
  • Failure to carry out correct maintenance.
  • Unauthorized repairs, alterations or dismantling.
  • Misuse, neglect or accidents.
  • Electrical and Fuel Parts

If an item is returned as faulty, a replacement will be issued or delivered to the purchaser. Any evidence of tampering or dismantling a supplied part which is subsequently returned as faulty will void warranty. No refunds will be issued on electrical parts.

Engines and Gearboxes

Gearboxes and Engines quoted and sold on an exchange basis only. Engines sold are supplied as “long bare”. For convenience, accessories may be left on but are not covered under warranty. It is recommended that the original accessories from the replaced Engine or Gearbox be used. NamoAussi will not be liable for any unauthorized repairs without our written consent. Any repairs carried out without our written consent will be at the customer’s own expense.

In the event of any claim being denied, NamoAussi reserves the right to recover any out of pocket expenses incurred. Reimbursement would be done to the customer after returning the unit to NamoAussi. In the event of any signs of malfunction, it is the customer’s responsibility to cease operation and advise NamoAussi as soon as possible. Failure to comply may result in damage to your vehicle, and void any warranty.

RETURN OF GOODS & REFUND POLICY

NAMOAUSSI HAS A NO REFUND POLICY.

  • IF ANY PARTS SUPPLIED ARE INCORRECT OR NON FUNCTIONAL PARTS WOULD EITHER BE REPLACED OR CREDIT NOTE WOULD BE ISSUED WITH LIMITED VALIDITY TO THE CUSTOMER WHICH CAN BE USED AGAINTS ANY FUTURE ORDERS.
  • IT IS THE CUSTOMERS RESPONSIBILITY TO INFORM NAMOAUSSI ABOUT ANY NON FUNCTIONAL/INCORRECT PART SUPPLIED WITHIN 3 DAYS OF RECIEVAL OF GOODS .OR ELSE CREDIT NOTE/REPLACMENT WOULD NOT BE DONE.
  • CREDIT NOTE WILL ONLY BE ISSUED AFTER THE PARTS WOULD BE RETURNED BACK TO NAMOAUSSI, INSPECTED BY OUR TECHNICAL STAFF AND THEN AFTER APPROVAL OF NO DAMAGE OR TAMPERING, CREDIT NOTE WOULD BE ISSUED.
  • CREDIT NOTE VALIDITY WOULD BE 30-60 DAYS DEPENDING ON CASE BY CASE.
  • Goods supplied are based upon the written, verbal or other communication from the Customer. The Customer is solely responsible for determining that the ordered Goods are suitable for the purpose for which the Goods are purchased.
  • We accept no responsibility for parts incorrectly supplied unless the engine and chassis number to properly identify the vehicle are quoted at the time of ordering.